Staying safe with XomiW
The protections in place when XomiW works for you: approval before anything goes out, isolated code runs, reporting AI content and support when you need it.
2 min read
XomiW does work on your behalf, so safety is built into every step. Here is what you will see and what you can do yourself.
XomiW asks before anything goes out
Every action that has an effect outside needs your approval each time, through an approval card ("Allow" / "Deny"). Scheduled tasks that run while you are away only read and prepare drafts. See Approve before XomiW sends, edits or deletes.
In the app, you can turn on "Verify before allowing outside sends" so your phone asks for Face ID, Touch ID, your fingerprint or the screen lock before every approval.
Files and code are handled separately
- Code the AI writes (to read Excel, build files…) runs in an isolated environment.
- Text inside files, web pages or documents you send is treated as data, not as commands. The Vault flags documents that contain "odd sentences aimed at AI".
Details on encryption and data separation are in the Security section of the Privacy Policy.
XomiW can make mistakes
XomiW is an AI, not an expert. Answers about tax, law, contracts and health are for reference; have a qualified person review them. For health questions, XomiW doesn't give doses or schedules for prescription medicines, and it advises you to see a doctor if there are warning signs.
Report a problem answer
Under every answer there is "Report AI content" (web: next to the rating buttons; app: in "…"). Choose a reason such as "False or misleading", "Exposes personal information" or "Dangerous or harmful", add details if you like, then click "Send report".
You can also click 👍 / 👎, or send "Feedback / Report a bug".
If you are going through a hard time
If a message suggests you may be thinking about harming yourself, XomiW shows a "You are not alone" card under the chat with support hotlines. The card still appears when you are out of credits, and only you can see it. If you are in immediate danger, call your local emergency number (in Vietnam, 115).
Keep your account safe
- Never share your 6-digit sign-in code with anyone, including someone claiming to work for XomiW.
- Check the Devices page now and then, and sign out any device you don't recognise.
This article is also in Vietnamese
Still need help?
Email hotro@xomiw.com; we answer during working hours.
Related help articles
- Approve before XomiW sends, edits or deletesXomiW asks you before anything that reaches outside the chat. How to read an approval card, click Allow or Deny, and review cards you already handled.
- See signed-in devices and sign out remotelySee the browsers and phones signed in to your XomiW account, rename a device, sign out one device or every other device.
- Connect Gmail, Google Calendar and Google Drive (testing)How to connect Gmail, Calendar and Drive so XomiW can read mail, create events and find files; the access it asks for; when to reconnect; how to disconnect.
- Contact support, send feedback and report bugsHow to send Feedback / Report a bug inside XomiW, attach a chat so the support team can look, and which email to use when you need a person to answer.
Give XomiW the job, get the file
Reports, official letters, spreadsheets, reminders: write one sentence; XomiW does it and asks before sending or deleting anything.