Contact support, send feedback and report bugs
How to send Feedback / Report a bug inside XomiW, attach a chat so the support team can look, and which email to use when you need a person to answer.
1 min read
This help center covers the most common tasks. If you can't find your answer here, contact XomiW in one of the ways below.
Feedback / Report a bug inside XomiW
Web
Click "Feedback / Report a bug" at the bottom of the sidebar.
Android
Account → "Feedback / Report a bug".
iPhone
Account → "Feedback / Report a bug".
- Choose a type: Bug, Idea or Other.
- Describe what happened or what you would like.
- Click "Send".
Every piece of feedback is read.
Attach a chat for a closer look
When you report a bug from a chat, you can tick a box to include the last few turns of that chat, so the support team can see them for a limited number of days.
- It only includes the text of your messages and XomiW's replies, no files and no tool content.
- You can revoke access at any time with the "Revoke" button.
- Every time the support team views it, it is logged, and you can see how many times it was viewed.
Rate each answer
Under every answer there are 👍 / 👎. Clicking 👎 and giving a reason (for example "wrong numbers, missing points, too long…") helps XomiW answer better. For answers with dangerous or false content, use "Report AI content".
- General support: hotro@xomiw.com
- Personal data, account deletion: privacy@xomiw.com
This article is also in Vietnamese
Still need help?
Email hotro@xomiw.com; we answer during working hours.
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Give XomiW the job, get the file
Reports, official letters, spreadsheets, reminders: write one sentence; XomiW does it and asks before sending or deleting anything.