When credits are refunded, and how to report file problems or wrong numbers
Turns that fail on XomiW's side or don't deliver a file are refunded automatically. Use File not received / file won't open and Wrong numbers under an answer.
2 min read
A task that goes wrong shouldn't cost you credits. XomiW refunds credits in the cases below. Each turn can only be refunded once, and the credits go back to the same bucket they came from.
Automatic refunds, nothing for you to do
- A turn that fails on XomiW's side: 100% refunded.
- A turn that promises a file but doesn't deliver it: 100% refunded.
There is no refund when you click Stop yourself, when you run out of credits mid-task, or when you hit a spending limit (daily, or one set by your company). Whatever XomiW answered before that is still yours.
File not received, or the file won't open
Under the answer there is a "File not received / file won't open" button:
Web
Click the file icon next to 👍 / 👎 under the answer, then choose "File not received" or "File won't open".
Android
Tap "…" (More actions) under the answer, or press and hold the answer, choose "File not received / file won't open", then pick the problem.
iPhone
Tap "…" (More actions) under the answer, or press and hold the answer, choose "File not received / file won't open", then pick the problem.
The credits for that turn are refunded right away, and XomiW says "Refunded … credits for this turn." You can report within 7 days of the turn, and only the person who gave the task can report. After 7 days these buttons disappear; if you click just as the window closes, XomiW says "File problems can be reported within 7 days of the answer." If the turn hasn't finished, wait for the answer to end before reporting.
Wrong numbers
If figures or content in the answer are wrong, click "Wrong numbers" (web: the calculator icon next to the file button; app: in "…"). XomiW asks "Report wrong numbers?"; click "Send report".
A XomiW team member reviews the answer within 24 hours and refunds the credits if the numbers or content really are wrong. When it is refunded, your balance changes on the Plan & usage page.
I clicked and it says "This turn was already refunded"?
That turn was refunded earlier (automatically or through another report). Each turn is refunded only once.
It says "This turn used no credits"?
That turn didn't cost any credits, so there is nothing to refund. Your report is still recorded.
This article is also in Vietnamese
Still need help?
Email hotro@xomiw.com; we answer during working hours.
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Give XomiW the job, get the file
Reports, official letters, spreadsheets, reminders: write one sentence; XomiW does it and asks before sending or deleting anything.