Buy plans and credits in the app
Plans and credits are sold only in the XomiW app on iPhone and Android, not on the web yet. Credits bought in the app never expire and work on the web too.
2 min read
XomiW is in an invite-only beta. During this period, plans and credits are sold only in the XomiW app on iPhone and Android, paid through the App Store or Google Play. The website doesn't sell them.
Once sales open: how to buy
- Open the XomiW app and go to Account → "Plan & usage".
- On the "Upgrade" screen, choose one of the "Monthly plans" or "Credit top-ups".
- Tap "Buy …" and confirm the payment with your App Store / Google Play account.
- When it is done, the app says "Purchase complete. The credits are in your account."
If the app says "Payment received. The credits will be added within a few minutes; no need to buy again", you don't need to buy again. If the store is still waiting for confirmation, the credits are added as soon as the payment goes through.
Good to know
- Top-up credits never expire. Monthly plan credits end with the plan period.
- Credits bought in the app work on the web too.
- In-app purchases are only for the Personal workspace. If you are in a company workspace, switch to Personal first.
- Monthly plans renew automatically every month until you cancel in your App Store / Google Play settings.
Restore purchases
If you change phones or reinstall the app, tap "Restore purchases" on the Upgrade screen.
Cancel a plan
XomiW can't cancel a plan bought through a store on your behalf. Cancel it in the store:
- iPhone: Settings → your name → Subscriptions → XomiW.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → XomiW.
I paid but don't see the credits?
Wait a few minutes, then reopen the Plan & usage page. If they are still missing, tap "Restore purchases" or email hotro@xomiw.com with the time of purchase.
Can I buy on the web?
Not yet. For now you can only buy in the app on iPhone and Android.
This article is also in Vietnamese
Still need help?
Email hotro@xomiw.com; we answer during working hours.
Related help articles
- What credits are, checking your balance and expiryCredits pay for each task XomiW does. Gift credits from an invite expire; credits bought in the app never expire. How to see your balance and expiry dates.
- Delete your XomiW account and cancel App Store or Google Play plansHow to delete your XomiW account in the app or on the web, which data is erased after 30 days, and why you must cancel App Store or Google Play plans yourself.
- When credits are refunded, and how to report file problems or wrong numbersTurns that fail on XomiW's side or don't deliver a file are refunded automatically. Use File not received / file won't open and Wrong numbers under an answer.
Give XomiW the job, get the file
Reports, official letters, spreadsheets, reminders: write one sentence; XomiW does it and asks before sending or deleting anything.