Delete your XomiW account and cancel App Store or Google Play plans
How to delete your XomiW account in the app or on the web, which data is erased after 30 days, and why you must cancel App Store or Google Play plans yourself.
2 min read
You can delete your account and data at any time, without contacting anyone.
Step 1: cancel any in-app plan
If you still have a renewing plan, the Delete account screen shows a prominent card with a "Manage subscription on App Store" or "Manage subscription on Google Play" button. Or do it yourself:
- iPhone: Settings → your name → Subscriptions → XomiW.
- Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → XomiW.
Step 2: delete your account
Web
- Sign in at xomiw.app and click your name at the bottom of the sidebar to open Settings.
- Under "My data", click "Delete account…".
- Type your email to confirm, then click "Delete permanently".
Android
- Open the app → Account → Settings.
- Tap "Delete account…" (in red).
- Type your email to confirm, then tap "Delete permanently". You can also choose "Delete account on the web".
iPhone
- Open the app → Account → Settings.
- Tap "Delete account…" (in red).
- Type your email to confirm, then tap "Delete permanently". You can also choose "Delete account on the web".
Can't sign in? Send an email from the address you sign in with to privacy@xomiw.com, with the subject "Delete account". Full instructions are on the Delete account page.
What happens
- Right away: you are signed out on every device and can't sign in again, and scheduled workflows stop.
- After 30 days: chats, files, workflows, projects, memory and the Vault are permanently deleted.
- Kept in a form not linked to your identity: the credit ledger, usage figures, proof of consent and the system log of "what action, when". Invoices and payment records are kept as accounting law requires, with personal details removed.
Detailed retention periods are in the Privacy Policy.
What if I change my mind within 30 days?
An account scheduled for deletion can't sign in. To restore it, email privacy@xomiw.com as soon as possible.
This article is also in Vietnamese
Still need help?
Email hotro@xomiw.com; we answer during working hours.
Related help articles
- Download all your dataCreate a XomiW data export: one .zip file with your profile, chats, the files you uploaded and the files XomiW delivered. The download link works for 48 hours.
- Buy plans and credits in the appPlans and credits are sold only in the XomiW app on iPhone and Android, not on the web yet. Credits bought in the app never expire and work on the web too.
- Privacy: usage measurementXomiW only measures how you use the website and app after you click "Allow measurement". What is counted, what never is, and how to turn it off at any time.
- Connect Gmail, Google Calendar and Google Drive (testing)How to connect Gmail, Calendar and Drive so XomiW can read mail, create events and find files; the access it asks for; when to reconnect; how to disconnect.
Give XomiW the job, get the file
Reports, official letters, spreadsheets, reminders: write one sentence; XomiW does it and asks before sending or deleting anything.